This Policy explains our refund position for Services purchased on BandForge, a product operated by MATA Labs OPC Private Limited, Hyderabad, Telangana, India. It applies alongside our Terms of Service. Because BandForge sells digital learning products and evaluation services that are delivered and consumed on access, all purchases are final and non-refundable except in the limited cases set out in Section 3. This Policy does not limit any rights you may have under the Consumer Protection Act, 2019.

Our Services are digital learning products and evaluated submissions (Writing and Speaking) that are delivered and consumed immediately upon access. Once you access a product, or once your submission has been received or its evaluation has begun, the Service has been substantially delivered and consumed. Accordingly, purchases are final and, save as set out in Section 3, non-refundable.

As a limited exception, we will provide a refund only in the following cases:

• Duplicate or failed payment — if you are charged more than once for the same order, or money is debited but your purchase is not activated, we will refund the excess or failed amount.
• Total non-delivery — if you paid for a Service that we are unable to deliver at all and no substitute is provided, we will refund the amount paid for that Service.

No circumstances other than those listed above qualify for a refund.

Except as stated in Section 3, purchases are non-refundable. In particular, refunds are not available where:

• you have accessed, started, or completed the Service, or submitted work, or feedback or an evaluation has been generated or delivered;
• you changed your mind, no longer need the Service, or purchased in error;
• your dissatisfaction relates to the band estimate or score you received (band estimates are indicative and not guaranteed — see the Terms of Service);
• the purchase was a promotional, discounted, or free item; or
• your access was suspended or terminated for breach of the Terms of Service.

Where you experience a genuine technical problem attributable to us, we will work to resolve it or re-deliver the Service; any refund in such cases is at the Company’s sole discretion.

Email support@bandforge.study from your registered email address with your order ID, the reason for the request, and any supporting details. We will review and respond within 21 business days.

Approved refunds are made to the original payment method via our payment gateway, Razorpay. Once approved, refunds are typically credited within 7–14 business days, subject to your bank or card issuer’s processing time. We do not charge a processing fee for refunds we approve.

Because Services are delivered and consumed on access, orders cannot be cancelled once placed. Any recurring plan (if offered) may be cancelled before its next billing date to stop future charges; amounts already billed are non-refundable except as set out in Section 3.

For refund or cancellation queries, contact our Grievance Officer / support team at support@bandforge.study, Gachibowli, Hyderabad, Telangana, India.